Sticky Flyer Advertising Return & Refund Policy
We stand behind every order we print. If your sticky notes arrive damaged, defective, or different from the design proof you approved, we will make it right at no cost to you.
What we cover
We accept returns and provide replacements for products that are:
- Damaged in transit
- Printed with a defect in cutting, adhesive, or paper stock
- Different from the design proof you approved before printing
How to request a replacement
Contact us within 7 days of delivery at orders@stickyflyer.com. Include your order number, a description of the issue, and clear photos of the product you received.
Once we verify the issue, we will reprint your order and ship it to you at no additional charge.
Return cost: $0
There is no cost to you to return a defective or damaged order.
- We do not charge a restocking fee.
- We do not charge for return shipping.
- In most cases we do not require you to ship the product back at all. Photos are enough for us to verify the issue and start your reprint.
- If we do need the product returned for inspection, we will email you a prepaid return shipping label at our expense. You will never pay to send a defective order back to us.
Refund processing time
If you choose a refund, we process it within 5 business days of approving your request. Your bank or card issuer may take an additional 3 to 10 business days to post the credit to your account.
Custom artwork and proof approval
Every order is custom printed to the specifications you provide, so we ask you to review your proof carefully before approving it for print. We cannot cover errors that were present in customer-supplied artwork, text, or a proof that was approved as-is. This is the one category we are unable to reprint at no charge.
If you are unsure about your artwork before approving, email us at orders@stickyflyer.com and we will review it with you first.
Change of mind
Because every order is printed to your exact specifications and cannot be resold, we are not able to accept returns for change of mind once printing has begun. If you need to cancel or modify an order, contact us at orders@stickyflyer.com as quickly as possible. If printing has not yet started, we will do our best to accommodate you.
Questions
Email orders@stickyflyer.com and we will respond promptly.
